There was a possum carcass on the roof out the front of our house which was probably there for at least 3 days before we located where the smell was coming from. We had it professionally removed, including sprayed after removal to manage the flies which started to colonise and produce lots of eggs and maggots which spread in the vicinity. The service cost $270 + card transaction fee of about $4.50 (not a credit card).
I was able to get in contact with the business easily, and schedule the removal early the next day and the receptionist provided good customer service.
The systems they have in place to communicate the arrival time was helpful and also included a tracking link closer to the technicians ETA.
The technician himself was friendly & professional, arriving on time and communicating well— happy with his service.
I would recommend the business and use them again if I needed.
(Edit: I appreciate the business’ sincere and professional response to my review so I’ve removed parts of my feedback that weren’t completely accurate or helpful after carefully reading the booking confirmation email.)
Response from the owner:Hi Esther,
Thank you for your positive comments and feedback.
Just regarding the negative feedback, i would just like to clarify for yourself and any future potential clients that may read your review that we definitely don't have any hidden fees. Unfortunately, with any card transaction, there is going to be a fee which doesn't go to us and we actually we pay further fees on the backend to allow clients to use cards as a payment method and more. As much as we would love to not have any card fees for anyone, unfortunately it isn't the case and the standard for many businesses. Nonetheless, we did provide other payment methods as options that do not incur fees which we relay prior to service and in writing. We also do indicate very clearly on all booking confirmations and sms that there are fees for card transactions and the % if you would like to have another read. It is not in our interest or policy to hide these fees from you, definitely not. We are very transparent with it all. The price of the actual service was also underquoted by office initially but we kept the same quoted cost that was sent to you as it was our error and no urgent call out fees were charged either, just for some clarity.
Regarding the spray, the technician took it upon himself, with director approval when on site, to apply a pesticide in attempt to assist and settle any fly activity post removal of dead possum. We did not charge you for this either, it was waived. As you mentioned, he did state due to the open location of the section ontop of a roof that it may not last very long but can assist and worth a try especially at no cost to you.
Regarding cleaning, unfortunately roof cleaning is outside our scope of works and this was relayed at time of booking that we can only remove a dead rodent or possum and make all attempts to remove what is possible. Given the location also and safety restrictions, technician did make a great effort to get to it and remove it considering, but did relay also during the service a roof clean is recommend to assist.
I hope the above helps and provides more clarity. Nonetheless, thank you for the feedback and trusting in us and choosing to recommend us again in future, we look forward to servicing your property again. Please feel free to contact office if you wish to discuss further or require any additional assistance.
